Making Every Contact CountNew free training for all staff
Camden and Islington staff have thousands of conversations with local residents every day.
Making Every Contact Count is about finding opportunities in these conversations to help residents think about addressing the wider issues that may be negatively affecting their quality of life including: money worries, finding a job, concerns about housing, health issues.
MECC interactions take a matter of minutes and are not intended to add to the busy workloads of health, care and the wider workforce staff. Instead they are there to fit into and complement existing professional clinical, care and social engagement approaches. Evidence suggests that broad adoption of the MECC approach by people and organisations across health and care could have a significant impact on the health of our population.
- Public Health England - Consensus Statement, 2016